Part of the Otto Scooter family Questions, answered
Everything riders ask us about the Trayser 2.0, the AdRider programme, payments, collection and support — in one place.
AdRiders New
What is ETT AdRiders?
We are excited to launch ETT AdRiders – a brand new way of accessing the same great bikes and service at a discounted weekly rental price. AdRiders uses an innovative new way of funding the rental, by using external advertisers to contribute to the rental cost. So as a customer, you will save around 35% and pay £55 per week (Standard it is £84) — the only difference is AdRiders bikes have cool looking adverts on the side panel!
What is the difference between an AdRider E-bike and a standard E-bike?
They are both the Trayser 2.0 delivery rider E-bike. The only difference is AdRider bikes have cool looking adverts on the side panels! This is because part of the rental cost is paid for by advertising partners. This means you get the same quality as the Standard rental bike but at a more affordable price!
General
What is ETT Industries?
ETT (Escape Through Technology) is a design-led electric vehicle brand: race cars first, then the Raker electric motorcycle, and today the Trayser 2.0 delivery e-bike. ETT has been part of the Otto Scooter family since 2023 and operates from the Otto workshop in West London.
Do I need a licence to ride the Trayser 2.0?
No. The Trayser 2.0 is an electrically assisted pedal cycle (EAPC), so no CBT and no driving licence are required — you can start riding straight away.
Where do you operate?
We rent from our London site only — service is unavailable outside the London area at this time. In the unlikely event of a mechanical issue, you bring the bike to our site for assistance.
How quickly can I start?
Fill in the request form and we check availability and contact you directly — most riders collect within a few days. Upload your documents beforehand to speed things up.
Is there a referral scheme?
Yes — refer us to other riders and once they begin renting, you receive 3 free days on your next rental.
Bike
How big is the battery and how far does it go?
The Trayser 2.0 carries a 1,056 Wh removable battery — most delivery e-bikes carry under 500 Wh. That gives around 50–60 miles (80–120 km) of use, or roughly 6–8 working hours depending on settings.
How long does charging take?
Approximately 4 hours to fully charge, from any standard UK 3-pin socket. The battery is removable, so you can take it inside to charge at your convenience.
How fast is it?
25 km/h (15.5 mph) — the legal assisted speed for e-bikes in the UK.
What else does the bike come with?
Puncture-protected tyres, a durable aluminium frame, front and back lights, and a USB port so you can charge your phone directly from the bike. One size, unisex.
Payment
How much does the rental cost?
The standard Trayser 2.0 rental is £84 per week. Through the AdRider programme (advertisers sponsor your side panels) the same bike is £55 per week — around 35% less. Pay-as-you-go is £12 per day with a 3-day minimum. Every plan includes the bike, free maintenance and battery swap, a 1,056 Wh battery, a charger and a security lock with chain.
Is there a deposit?
Yes — a £200 deposit, due at collection together with your first rental payment. The deposit is returned when you bring the bike back in the condition you collected it.
Is there a starter fee or a long contract?
No starter fee. A 4-week contract applies to delivery rentals; after the initial period you renew or return, with no notice period.
How do I pay?
Deposit and first rent are paid at collection. For renewals and one-off payments, contact us and we will take payment by card — see the Payment page for details.
Collection & Return
What documents do I need?
Four items before collection: proof of address (utility bill or bank statement), photographic ID (passport or driving licence), a screenshot of your rider ID (your profile page on the delivery app), and a selfie. Upload them in advance via the Upload Documents page, or bring them with you.
What do I bring to the collection appointment?
Your photographic ID (even if you uploaded it), plus the £200 deposit and the first rental payment. We will fit the bike and hand over everything you need.
Where do I collect the bike?
At our West London workshop — 66 Paddenswick Road, London W6 0UB. Mon–Fri, 09:30–18:00.
What happens at the end of the rental?
Either return the bike to us, or renew your rental following our renewal procedure — your choice at the end of each period.
Support
Is maintenance really free?
Yes — general maintenance and wear-and-tear repair are included in the rental, and most jobs are carried out on the same working day. Contact us to book a free appointment, as many times as you need.
How do battery swaps work?
Swap an empty battery for a fully charged one for free at our site, so you can continue working without delay — or charge at home in about 4 hours.
What if the bike breaks down?
Contact us and we will book you in — same-day in most cases. We service from our London site only, so the bike needs to come to us.
How do I reach you?
Customer service: +44 203 832 2538 · Enquiries: +44 203 911 2820 · [email protected]. Or use the contact page and we will get back to you.
Still got a question?
Drop us a message about it and we will get back to you.